Customer Development Capability Manager
Unilever · KwaZulu-Natal
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Start free — we apply for you →- We're looking for a Customer Development Capability Manager to lead the development and execution of capability strategies that drive commercial excellence, strengthen frontline performance, and build a future‑fit sales force. This role ensures the Customer Development team is equipped with the right skills, tools, and processes to win in the marketplace.
- You'll be part of a team that believes in doing work that truly matters — for people and the planet.
Key Responsibilities
Capability Strategy & Execution
- Design and implement a holistic Customer Development capability roadmap aligned with business strategy
- Lead the deployment of global and local capability frameworks
- Partner with HR and Global Learning teams to embed capability programs into the broader talent agenda
Sales Training & Development
- Identify skill gaps through diagnostics and performance data
- Develop and deliver training programs in-house or via external partners
- Drive adoption of digital learning platforms and blended learning approaches
Performance Enablement
- Collaborate with Sales Operations to ensure tools, systems and processes support capability development
- Embed performance coaching culture across sales leadership
- Track ROI of capability initiatives and continuously improve based on feedback and results
Stakeholder Engagement
- Work closely with Customer Development Leadership Team and key partners to ensure capability programs are commercially relevant
- Influence senior leaders to prioritize capability as a growth enabler
- Represent the market in global capability forums Customer Development Academy and share best practice
Required Qualifications
- Bachelor's degree in Business, Marketing, or a related field Master's degree preferred
- 8+ years' experience in Sales, Commercial Excellence, or Capability‑focused roles
- Demonstrated success in designing and delivering impactful capability‑building programs
- Experience within FMCG or similarly fast‑paced environments is an advantage
- Strong analytical skills with the ability to convert data into actionable insights.
- Excellent organizational and time‑management capability.
- Demonstrated cross-functional collaboration and influence.
- Strong problem-solving ability and adaptability to changing business environments.
- Attention to detail and exceptional communication skills.
- Proven customer service mindset and stakeholder management skills.