Customer Care Voice-Inbound
EXL South Africa · Cape Town, Western Cape
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- Provides highest quality, caring service by following established service levels and procedures for functions performed. Establishes and maintains effective relationships with customers on behalf of the company in a customer centric manner by taking personal and complete responsibility for each customer interaction and by ensuring that all customer requirements are completely met.
Responsibilities
Key Responsibilities
- Responsibilities are not limited to the enclosed
- Handle calls related to Auto property damage claims, Billing and General Inquiries
- Update all the information obtained – including documenting all actions taken – in the claims system
- Deliver customer satisfaction while focusing on rapport building, effective communication, & the timely resolution of the insured's concerns in an empathetic and efficient manner
- Meet all assigned targets in accordance with the prescribed SLA and internal standards
- Ensure that the quality of each transaction complies with the predefined parameters, as defined by Process Excellence
- Ensure adherence to the established attendance schedules
- Qualifications
Minimum Requirements
- Grade 12 Mandatory
- Desired insurance experience will be added advantage
- Minimum 6 months of international Contact Center experience
- Soft skills & Telecommunications Experience Advantageous
- Computer Literacy MS Office, Social Media, Online, Navigation
- Good articulation of the English language Spoken and Written
- As part of client-specific requirements, you may be subject to mandatory drug testing, either during onboarding or at any point during your employment at EXL.