Customer Care Representative

• IGrow Wealth Investments Group of companies,proudly positioned South Africa's #1 Investment company, is seeking a Customer Care Representative to join our team in Durbanville, Cape Town.
• If you are solution-driven, have excellent communication skills and thrive in a fast-paced environment — this role is for you.

To qualify for this position, you need

• Matric
• Minimum 2 years of experience in a similar role
• Excellent communication skills.
• Telephone etiquette
• The ability to multi-task and stay organized
• Familiar with CRM systems and practices.
• Familiar with G Suite Gmail, Calendar, Google docs, Google sheets, etc.
• Experience in the property industry beneficial
• Own vehicle

Duties and responsibilities include, but not limited to

• Receiving inbound calls along with the receptionist staff.
• To contact every client that enquires about rental properties through our CRM system.
• Outbound dailing may be needed from time to time when the operation requires the support.
• Answer all inbound calls routed to you.
• Address all sales IQ chat prompts received.
• Determine the client's needs and schedule a viewing for the clients, send a SMS, email, and application form.
• Complete viewing registers for the rental agents every day with the details of the clients that have confirmed they will be attending.
• Keep track if the client attended the viewing or not by following up with the rental agent the next day.
• If the client did not attend the viewing, contact the client, find out why and reschedule.
• Keep detailed notes on the internal CRM system.