Customer Care Consultants (2)

Emerald Life Proprietary Limited is a licensed Micro Insurer specialising in Funeral Insurance. Emerald Life Proprietary Limited is a wholly owned subsidiary of Clientèle Limited. We seek to recruit 2 energetic, multilingual, positive & self-motivated individuals to join our Customer Care Department in the capacity of Customer Care Consultants. The incumbents will be situated at our Head Office in Bellville & will work Mon-Fri 08h00am to 16h30pm.

Summary: Key duties & Responsibilities

· Inbound Calls:

o Assist & verify clients with queries relating to their funeral insurance policies.

o Assist clients with product information.

o Answer & assist with overflow Inbound calls, & when needed, transfer call to applicable department.

o Assist with advisor queries.

• Outbound Calls:

• Confirmation of funeral insurance policies. • Verification of client information. • Ad hoc outbound campaigns.

• General Admin:

• Audit of application forms that have been successfully captured. • Drafting of emails to communicate with clients and 3rd parties.

• Record Keeping:

• Keeping record of all In-and Outbound calls and the outcome of each call.

· Qualifications & Experience

Grade 12 or similar qualification is essential.

· Excellent written & verbal communication skills in English, Sotho, Pedi,

Tswana, Tsonga, isiXhosa & isiZulu is required.

· Additional Language(s) will be advantageous.

· Minimum 1 to 2 years’ proven experience in Customer Care & Funeral Insurance.

· Experience with MS Office, especially Excel, Word & Outlook are required.

Skills & Attributes

· Ensure that clients are addressed in a professional, helpful, and friendly manner:

o Effective listening skills, patience, & empathy.

· Good time management & attention to detail.

· Be self-motivated, work independently & as part of a team.

· Adhere to deadlines & be able to work under pressure.

· Take accountability for your actions and decisions.

· Problem solving abilities.

Should you meet the requirements & are interested in the position offered, please apply with your CV, cover letter, contactable references & salary expectation by no later than COB on Monday, 14 September 2026 to recruitment@emeraldlife.co.za.

Emerald Life is an equal opportunity employer. Suitably qualified candidates from designated groups are encouraged to apply. However, all qualified applicants will be considered.

In compliance with the (POPIA), we would like to inform you that personal info provided by applicants will be used solely for the purpose of recruitment & selection processes within Emerald Life Proprietary Limited. By submitting your application, you consent to the collection and processing of your personal info by Emerald Life Proprietary Limited.

Please consider your application unsuccessful should you not have been contacted within 2 days of the closing date.