Customer Care Consultant

ROLE OVERVIEW

• Responsible for providing professional customer support, handling queries and resolving problems efficiently within a fleet management environment.

• The role requires strong follow-up, administration and communication skills, with the ability to remain calm and professional when dealing with challenging customers.

• Please note that only candidates who meet all the requirements will be contacted for the opportunity.

• We look forward to receiving your application!

Minimum requirements

• Valid Driver's Licence.

• 2+ years' customer service or customer care experience.

• Excellent verbal and written communication skills.

• Professional telephone manner.

• Strong computer literacy and confidence working across multiple systems and applications.

• Good problem-solving and troubleshooting ability.

• Strong administrative and follow-up skills.

• Previous vehicle tracking, fleet management or telematics experience is highly desirable.

• Experience with tracking or fleet management software is advantageous.

• Previous support or helpdesk experience is advantageous.

• Located in the East Rand, particularly Boksburg or Benoni, is advantageous.

• Willingness to travel within South Africa from time to time.

• Company transport is provided.

Personality Traits

• Confident and professional.

• Customer-focused and service-driven.

• Calm and composed under pressure.

• Reliable and well organised.

• Proactive and solution-oriented.

Duties and responsibilities

• Handle customer queries and provide professional assistance across multiple communication channels.

• Respond to customer concerns, troubleshoot problems and provide appropriate solutions.

• Deal calmly and professionally with difficult or frustrated customers.

• Use multiple systems and applications to access information and resolve customer queries.

• Maintain accurate customer records and complete all required administration.

• Follow up on outstanding queries and ensure customers receive timely feedback.

• Escalate technical or operational issues when required.

• Build and maintain positive customer relationships.

• Work closely with internal teams to resolve customer and fleet-related issues.

• Maintain a professional telephone manner and high standard of customer service.

• Work independently while contributing effectively within a team environment.

• Travel within South Africa when required.