Customer Care Assistant: Customer Care Ref No. DSD 76/2026
Western Cape Social Development · Cape Town, Western Cape
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Start free — we apply for you →Minimum Requirements
- Grade 12 Senior Certificate or equivalent qualification; 1 year experience in NGO or Customer Care.
Key Performance Areas
- Perform front desk service; Facilitate all complaints and escalate accordingly;
- Provide information to customers regarding available services; Render general administrative support services.
Competencies
- Knowledge of the following : Registry duties, practices as well as the ability to capture data, and operate computer; Storage and retrieval procedures in terms of the working environment; Understanding of the work in registry.
- Skills in the following : Numeracy skills; Literacy skills; Language skills; Negotiation; Communication skills; Computer Literacy; Conflict Resolution; Organising and Planning Skills.