CSP Operations Delivery Administrator

Description

JOB DESCRIPTION

• Developing, documenting, and implementing operational policies and procedures with the support of Management.
• Assistance with driving initiatives set out by Microsoft and the business.
• Responsible for ensuring accurate billing and forecasting.
• Identify areas of improvement within the CSP billing process by performing routine audits.
• Take Ownership of specific initiatives as requested e.g., CSP Direct/Indirect processes.
• Assisting with Microsoft CSP Operations, tasks which include Quoting, Ordering, Billing and Escalations.
• Responsible for ensuring that the day-to-day operations run smoothly.
• Coordinate and facilitate communication between the business units so that everyone is on the same page when it comes to meeting goals and deadlines.
• Resolves order and quotation problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
• Onboarding of Customers CSP Contracts with the Legal team.
• Ensuring on-time renewals and cancellations.
• Ensure that the sales team receive support as they request.
• Escalate complex or sensitive customer issues to management as needed.
• Updates job knowledge by participating in any educational opportunities.

EXPECTATIONS

• The ability to communicate and present solutions professionally and clearly.
• Completes required training and tasks within the assigned time frame.
• Great attention to detail.
• Excellent organizational skills.
• A thorough and methodical approach to your work.
• An ability to remain calm under extreme pressure.
• Being a team player.
• Willing to show initiative.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Matric is essential
• Professional Sales certification (eg: Vendors/Suppliers)
• Diploma/Degree in Sales or Marketing (Beneficial)

Package & Remuneration

Market Related About Us

At First Technology, we’re passionate about delivering innovative IT solutions that help businesses thrive in a digital world. Specialising in cloud, cybersecurity, networking, software development, and modern workplace solutions, we provide tailored services that optimise operations, enhance security, and drive growth.

Our expert team creates bespoke solutions and enables modern workplace environments that foster collaboration, flexibility, and productivity. We value continuous learning, collaboration, and innovation, and are always looking for talented individuals to join us in shaping the future of technology.

Join us at First Technology, where you’ll grow your career and make an impact in an exciting, forward-thinking environment.