Creditors/Debtors Clerk

Job Description

• Our client is looking for Creditors/Debtors Clerk to join their team.

Key responsibilities

• Accurate capturing of documentation (opening new customer accounts on Syspro, updating customer info etc.)

• Reconciling customer accounts (customer claims, requests for credit/refund etc.)

• General Administrative duties such as assisting customers with completing forms

• Send monthly statements as well as POD's/delivery notes/credit notes per customer requests. Following up on customer payments, claims etc.

• Attend to customer queries and sending feedback (recons/documents) timeously. This includes effectively resolving customer queries and investigations too.

• Escalating of queries to Debtors Supervisor to assist where needed

• Effective communication with finance team members and other internal departments and external service providers/customers

• Loading of claim Trackers for Warehouse & Commercial to approve

• Accurate allocation of payments as per customer remittance advice or statement balance

• Remittance Reviews to be submitted for approval before processing of payments (where Trading Terms are applicable)

• Accurate processing of Trade Expenses as per Trading term and any extra expenses deducted to the General

• Ledger accounts within the correct periods

• Weekly reporting on all accounts – Age Analysis together with comments and feedback

• Meeting weekly and monthly deadlines as per KPAs

• Assist the Debtors supervisor as and when required

Required Experience & Knowledge

• Matric certificate

• Financial/accounting diploma is preferable

• A minimum (3-5) years Debtors experience (in FCMG environment will be preferable)

• Preferably have an accounting background

• Strong attention to detail

• Excellent verbal and written communication skills

• Good computer literacy – MS Office, Work Excel and Outlook

• Able to work under pressure and meet deadlines

• Able to work as part of a team and on own

Skills

• Good numerical aptitude,

• Must have strong decision-making and analytic skills,

• Must have clear and effective communication skills (written and verbal),

• Must have effective interpersonal skills,

• Must have effective time management and organizational skills, ability to handle multiple projects and meet deadlines,

• Team orientated, flexible, and able to work with little to no supervision,

• Attention to detail.

Key Compentencies

• Quality Delivery

• Adapting to Change

• Applying Knowledge & Expertise

• Interpersonal Relations

• Planning and organising

• Taking Initiative