Credit Officer Arrears - KZN

MAIN FUNCTIONS OF THE JOB

Management of Arrears

• Proactively manage and recover customer accounts in arrears through daily client engagement.
• Follow up on unpaid debit orders and outstanding repayments to maximise recoveries.
• Maintain arrears and non-performing accounts within established performance targets.
• Accurately update customer interactions and account records on internal systems.
• Review and issue arrears correspondence, ensuring accuracy and timely delivery.
• Monitor and manage non-performing accounts in line with the bank's arrears policies and procedures.
• Prepare status reports and proposals for management and the Executive Credit Committee.
• Escalate complex arrears cases and collaborate with management to achieve optimal recovery outcomes.
• Conduct client visits when required to secure repayment commitments.
• Recover outstanding amounts related to changes in Musharaka transaction mark-ups.
• Ensure compliance with internal policies, regulatory requirements, and service standards throughout the collections process.

General Admin Duties

• Maintain accurate records of all arrears-related correspondence for audit and reference purposes
• Respond to client and internal queries relating to arrears, account allocations, and reconciliations.
• Prepare legal handover documentation for accounts approved for litigation.
• Administer deceased customer accounts in line with bank policies and procedures.
• Attend arrears committee meetings and provide updates on arrear accounts.
• Generate, review, and follow up on regular arrears reports across branches.
• Prepare and submit monthly reports on non-performing accounts NPAs.
• Compile and submit weekly high-value trade arrears reports to the Executive Credit Committee.
• Liaise with internal stakeholders to resolve account-related queries and support effective arrears management.
• Perform general administrative duties to support the efficient operation of the arrears management function.
• Monitor the arrear ROBOT to ensure that it is operational in respect of automatic email circulation of arrear letters.

Requirements

QUALIFICATIONS

• Matric
• Relevant Finance Degree

EXPERIENCE

• A minimum of 2 -3 years of experience is required in the area of arrears management and/or credit within a banking environment
• Credit Arrears management experience would be an advantage

KNOWLDGE

• Imal System
• Arrears Management Portal
• Docuware
• Microsoft Office
• Bank Policies and Procedures
• Credit Policies and Procedures
• Legal Policies and Procedures
• National Credit Act NCA
• Strong administrative skills
• Knowledge of Shariah products and services
• Effective and professional communication skills
• Al Baraka Bank is an Equal Opportunity Employer
• Applicants from the previously disadvantaged groups and people with disabilities will be given preference.