Courier Controller

Your responsibilities can include

• Manage services provided by courier service providers, ensuring service levels are met.
• Plan, schedule, assign, inspect, record and organise distribution operations as per agreed customer SLA's
• Maintain Standard Operating Procedures for the department, ensuring regular reviews of SOPs, and identify areas where SOP's can be improved and implement changes accordingly
• Daily manage all assigned deliveries and highlight problems to clients and follow through until resolved.
• Daily manage interfaces to ensure alignment between courier systems and company systems ensuring data integrity of information used.
• Report, analyze, record and measure all failed deliveries and problem parcels to identify trends and root causes.
• Maintaining good relationships and manage services of service providers and giving formally measured feedback
• Examine claims for loss or damage and send to manager for approval of processing.
• Reconciling of transport account to the agreed monthly rates and ensure that requirements have been met, and recommend payment amount to Courier Manager.
• Continuously seeking innovative courier solutions for our clients to provide a more encompassed service to our clients.

Qualifications and experience

• Post Matric Qualification in logistics or relevant
• At least 3 years in a distribution and 3PL environment
• Proficiency in relevant software applications and packages Computer Literacy Prior of knowledge & keeping abreast of transport legislative requirements

Attributes required

• Able to work under pressure & project a professional image of the company
• Planning and organising
• Conflict resolution
• Problem solving skills
• Patient, supportive with a friendly disposition and high level of integrity Self-confident and act autonomously and in a proactive manner
• Flexible and open towards change
• Relationship-building skills
• Attention to detail/Quality of output
• Communication: Verbal
• Communication: Written
• Methodical ∙ Analytical skills
• Advanced numerical skills
• Goal orientated and motivated to succeed
• Assertive
• Interpersonal skills