Country Manager / Lodge Manager Couple

Country Manager

The Country Manager holds full accountability for the operational, financial , and statutory performance of the Malawi portfolio (3x lodges). This role requires a strategic leader with strong business acumen , excellent organisational capability , and the ability to manage diverse teams and functions across multiple locations.

Duties

Provide strategic leadership and operational oversight across all Malawi properties Full responsibility for financial management, including budgeting, forecasting, cost control, and monthly reporting Ensure statutory compliance, including labour, tax, environmental, and operational regulations Oversee HR functions, including recruitment, performance management, training, and disciplinary processes Manage procurement, supplier relationships, stock controls, and logistics Maintain strong communication and reporting lines with the owners Drive operational efficiency, cost effectiveness, and long-term sustainability Support lodge management teams and ensure consistent standards across all properties Oversee fleet, infrastructure, and asset management Represent the company in local stakeholder engagements, government relations, and community interactions Lead crisis management, risk mitigation, and safety compliance across the country operation

Requirements

Proven experience as a Country Manager, General Manager, or senior multi property leader in hospitality, tourism, or lodge operations Strong financial literacy and experience managing multimillion dollar budgets Excellent understanding of HR processes and statutory compliance Strong leadership, communication, and organisational skills Ability to manage remote teams and travel between properties High level of professionalism, integrity, and accountability Previous experience in Africa or remote lodge environments advantageous

Lodge General Manager

The Lodge General Manager is responsible for the seamless daily operation of the lodge, ensuring exceptional guest experiences , efficient departmental coordination , and high service standards.

Duties

Oversee all front of house, housekeeping, F&B, guest relations, and back of house operations Maintain exceptional guest service standards and handle guest feedback professionally Manage and mentor lodge staff, ensuring training, performance, and morale remain high Ensure smooth coordination between departments for daily operations Oversee stock control, ordering, and cost management for lodge operations Maintain lodge standards, SOPs, and service excellence Support the Country Manager with reporting, HR processes, and operational planning Ensure health, safety, and hygiene compliance across the lodge Assist with hosting, guest engagement, and creating memorable guest experiences Uphold brand standards and ensure the lodge environment remains warm, welcoming, and professionally run

Requirements

Proven experience as a Lodge Manager, Assistant Manager, or similar senior hospitality role Strong leadership and people management skills Excellent guest relations and communication abilities Highly organised with strong attention to detail Experience in luxury lodge environments preferred Ability to work in remote environments and lead diverse teams

Ideal Couple Profile

Experienced hospitality professionals with complementary strengths Strong leadership presence and hands on management style Comfortable living and working in a remote environment High emotional intelligence and strong interpersonal skills Committed to long term placement and operational stability Passionate about guest experience, conservation, and community engagement

Package Summary

USD $7,500 gross monthly salary (approx. $5,250 net) Annual flight allowance: $1,000 per person Accommodation: 2-bedroom house on site Meals: All meals included Company car: Provided for Country Manager Not child or pet friendly Base will be in Majete