Control Tower Controller

Pepkor Lifestyle · Boksburg, Gauteng

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Job Description

Pepkor Lifestyle Logistics is currently looking for an experienced Control Tower Controller to join their dynamic team.
The Control Tower Controller is responsible for monitoring, managing, and optimizing end-to-end supply chain or operational activities through a centralized control tower.
This role ensures real-time visibility, rapid response to disruptions, and seamless coordination between stakeholders to enhance efficiency, mitigate risks, and improve overall performance.

Key Responsibilities

Operational Monitoring & Coordination

Oversee and manage real-time data flows within the supply chain network to ensure smooth operations.
Monitor key performance indicators KPIs such as delivery accuracy, lead times, and inventory levels.
Track shipments, production, or other operational movements through digital dashboards and tracking systems.
Identify and address disruptions, bottlenecks, and inefficiencies proactively.

Act as the first point of contact for escalation in case of operational disruptions.
Analyze root causes of delays, shortages, or operational failures and coordinate corrective actions.
Liaise with logistics providers, internal teams, and external partners to ensure problem resolution.
Implement contingency plans and alternative solutions in case of unforeseen circumstances.

Provide timely updates to internal and external stakeholders regarding operational performance.
Generate and analyze reports to highlight trends, risks, and opportunities for process improvements.
Facilitate cross-functional collaboration between logistics, procurement, customer service, and warehouse teams.

Identify areas for process enhancement using data analytics and industry best practices.
Support automation and digitization efforts to improve control tower efficiency.
Participate in strategic planning initiatives to optimize supply chain or operational workflows.

Ensure adherence to regulatory, safety, and compliance standards across all operational activities.
Maintain data accuracy and integrity within the control tower system.
Support audits and compliance reviews by providing necessary documentation and insights.

Required Skills & Qualifications

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Operations Management, or a related field.
Experience working with control tower solutions, ERP systems, or logistics platforms e.g., SAP, Oracle, TMS, WMS.

Strong analytical and problem-solving skills.
Proficiency in data visualization and reporting tools e.g., Power BI, Tableau, Excel.
Excellent communication and stakeholder management abilities.
Ability to work in high-pressure environments and make real-time decisions.
Knowledge of global supply chain dynamics, transportation management, and risk mitigation strategies.

Certifications in supply chain management or logistics e.g., APICS, CSCMP, Six Sigma.
Experience with automation, AI-driven logistics tools, or digital transformation projects.
Multilingual proficiency, particularly in languages relevant to key supply chain regions.

Closing Date 31 August 2026