Control Room Operator

Department Description/Departement Beskrywing

Campus Development, Infrastructure and Services

Campus Security

Control Room Operator (Post Level 12)

(Two posts)

(Stellenbosch Campus)

Ref. FAS/328/1026

Kampusontwikkeling, -infrastruktuur en -dienste Kampussekuriteit

Beheerkameroperateur (Posvlak 12)

(Twee poste)

(Stellenbosch-kampus)

Verw. FAS/328/1026

Duties/Pligte

• Receiving walk-in clients and handling telephonic reports and enquiries.
• Receiving all reports and recording these onto the electronic database.
• Coordinating the book for checking in and out, receipt of equipment and enquiries by contract security personnel.
• Receiving deliveries as well as lost and found items, and tracking down the owners of lost items.
• Serving as enquiry and reference point for Stellenbosch University.
• Serving as contact and reference point wherever the University community requires support or emergency services.
• Managing and monitoring the charging of two-way radio batteries in use.
• Monitoring the WhatsApp application and responding accordingly.
• Monitoring the safety and emergency alert application and responding accordingly.
• Recording "In and Out" booking of and condition of logistical resources.
• Monitoring CCTV cameras in use by the University.
• Monitoring of the alarm system in use by the University.

• Ontvang instapklinte en hanteer telefoniese aanmeldings en navrae.
• Ontvang alle rapporterings en teken dit aan op die elektroniese databasis.
• Kordineer die boek vir in- en uitteken, die ontvangs van toerusting, asook navrae deur kontraksekuriteitspersoneel.
• Ontvang aflewerings, verlore en gevonde items, en die opsporing van eienaars van verlore goedere.
• Dien as navraag- en verwysingspunt vir die Universiteit Stellenbosch.
• Dien as kontak- en verwysingspunt waar die Universiteit-gemeenskap bystand- of nooddienste benodig.
• Bestuur en monitering van die laai van batterye van alle twee-rigting handradios in gebruik.
• Monitering van die WhatsApptoepassing en reageer op versoeke/aanmeldings.
• Monitering van die veiligheids-en noodtoepassing en tree dienooreenkomstig op.
• Rekordhouding van die "In en Uit-" neem van alle logistieke hulpbronne en toestand van die items.
• Monitering van die Universiteit se CCTV kringtelevisie.
• Monitering van die Universiteit se alarmstelsel.

Job Requirements/Pos Vereistes

• A Senior Certificate (Grade 12).
• Valid registration with PSIRA;
• Events registered in terms of PSIRA.Three or more years' proven security and control room experience.
• Grade B or C security training.
• Excellent verbal communication skills.
• Contactable work-related references.
• Computer literacy, with proficiency in MS Outlook, Word and Excel.
• No criminal record.
• Good physical and mental health.
• Willingness to work shifts.
• Willingness to provide extra services as required from time to time.
• Own transport to and from work.

• 'n Senior Sertifikaat (Graad 12).
• Geldige registrasie by PSIRA.
• Registrasie by PSIRA vir geleenthede.
• Drie of meer jaar se bewese sekuriteits- en beheerkamerervaring.
• Graad B of C sekuriteitsopleiding.
• Uitstekende mondelinge kommunikasievaardighede.
• Kontakbare werkverwante verwysings.
• Rekenaargeletterdheid, met vaardigheid in MS Outlook, Word en Excel.
• Geen kriminele rekord.
• Goeie fisiese en psigiese gesondheid.
• Bereidwilligheid om skofte te werk.
• Bereidwilligheid om ekstra dienste te verrig soos van tyd tot tyd vereis word.
• Eie vervoer van en na werksplek.

Recommendation/Aanbeveling

• A valid code EB driver's licence.
• Related client-service training.
• The ability to compile reports and documents in MS Word and Excel.
• Knowledge and experience in using an electronic reporting system.
• Knowledge and experience in using CCTV camera systems.
• Knowledge and experience in using the alarm systems.
• Experience at a tertiary or similar institution.

• 'n Geldige kode EB-rybewys.
• Verwante klintediensopleiding.
• Die vermo om verslae en dokumente in MS Word en Excel op te stel.
• Kennis en ervaring in die gebruik van `n elektroniese aanmeldingstelsel.
• Kennis en ervaring in die gebruik van CCTV kringtelevisiestelsels.
• Kennis en ervaring in die gebruik van alarmstelsels.
• Ervaring by `n tersire of soortgelyke instelling.