Control Room Operator

KEY RESPONSIBILITIES

• Report the number of security officers on duty for the particular site and shift Report on an hourly basis, if not the controller must follow up on reasons why Report S/o's on leave , short postings , AWOL etc. and the controller must record and report this in accordance with Control room documentation .Ensure all deviations on posting are rectified by Supervisory staff / mobile supervisors .Ensure all deviations are reported to relevant managers
• Arrange security officers to fill short postings / shortages/ AWOL. Ensure all sites report back on an hourly basis, reporting all in order and or report any irregularities as they happen. Issue an OB number to the control room and issue an OB number in return, for reference purposes. Report all incidents on site to the control room and the Operator must make an OB entry pertaining all details and complete an incident report. Report any irregularities to the Controller which they might incur on their visits. Follow Emergency SOPs in any incidents.
• Ensure that Guard monitoring systems gives warnings to the control room and the controller follows up if no patrols are done or points are skipped on patrols. Send out mobile supervisors to problem areas if there is no response from S/o's on site. Report and handover all incidents /violations and posting sheets to the Control Room manager. Communicate with guards and controllers via electronic resources e.g. Radio, WhatsApp and SMS. Report lost & faulty equipment. Use the landline only for emergency calls and ensure they are recorded in a register. Keep the working environment clean and tidy at all times, including equipment and resources Communicate with team members on radios and all communication channels in English.

JOB REQUIREMENTS: ESSENTIAL QUALIFICATIONS AND EXPERIENCE

• Grade 12
• 3 years in a Security environment which includes 1 year Control Room experience
• Computer literacy
• PSIRA Grade B.
• Knowledge of Easy Roster System
• Drivers' License Code B