Control Room Operator
Job Placements · Kensington
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• Grade 12 / Matric certificate • Previous experience in a control room, monitoring, security or similar environment will be advantageous. • Experience or knowledge of alarm monitoring systems will be beneficial. • Must be comfortable working night shifts according to a 3-on, 2-off roster, including weekends. • Must be willing to work overtime when required • Good communication skills in Afrikaans and/or English. • Basic computer literacy and the ability to work with monitoring systems. • Must be able to work independently and remain focused throughout the shift. Duties:
• Monitor all incoming alarms and CCTV activity, identifying incidents or activity requiring attention. • Review and assess alarm activations and CCTV observations to determine the appropriate response. • Contact the relevant manager and coordinate with security services when intervention is required. • Maintain clear, accurate and prompt communication with managers and security personnel. • Accurately record incidents, alarm activations, actions taken and responses. • Follow established control room procedures, escalation processes and security protocols. • Remain alert and attentive throughout the shift, responding promptly and appropriately to incidents. • Escalate unresolved or significant issues to the relevant manager when necessary. • Perform any other reasonable duties related to the control room function. Please note that only shortlisted candidates will be contacted.
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