Control Hub Training Coordinator

About the job

The Training Facilitator equips employees with the knowledge and skills required to perform effectively in an operational service environment. The role supports training delivery by using operational insights, learner feedback, and performance trends to identify learning needs and deliver practical training interventions for teams and individuals.

The role facilitates training sessions, coaching, and learner evaluations to support employee readiness and consistent operational performance. It also supports content updates, knowledge-sharing resources, and continuous improvement activities in partnership with relevant stakeholders.

What you’ll do

Maintain high-quality standards for training to support effective employee development and service delivery.

Align training activities with operational goals and portfolio priorities.

Use suitable training methodologies and tools to improve learning effectiveness.

Conduct training needs analyses in collaboration with relevant operational and leadership stakeholders.

Ensure training materials are accurate, current, and aligned to applicable standards and processes.

Assess training effectiveness through learner feedback, assessments, and operational observations.

Identify learners who may require additional support and escalate concerns where appropriate.

Facilitate training for new starters, new processes, and operational initiatives.

Identify knowledge and skill gaps and recommend practical learning interventions.

Provide feedback and training insights to support continuous improvement.

Coordinate training logistics, schedules, materials, attendance records, and learner feedback.

Support the development and maintenance of training plans for roles within the portfolio.

Maintain training content and learning resources using relevant systems and platforms.

Research learning and development practices to enhance training quality and outcomes.

Facilitate online and in-person learning sessions that support a positive learning environment.

Develop or administer assessments to confirm learner understanding and readiness.

What you’ll bring

Diploma in Communications, Learning and Development, or a related field is essential. Relevant certifications or accreditations will be advantageous.

1-2 years’ experience in training facilitation, learning support, or training delivery within an operational or service-focused environment (essential).

Demonstrable experience in operational development needs of large teams and achieving improved service levels (essential).

Experience using assessments, feedback, and operational information to identify learning needs and support targeted training interventions (essential).

Familiarity with training design and development templates and toolkits (essential).

Proficiency in MS Office 365, particularly intermediate Excel skills (essential).

We value practical learning experiences and relevant experience may be considered where formal qualifications are not held.

Key Competencies and Work Ethic

People knowledge/skills development orientated thinker with strong practical training design and execution.

Creative ‘learning experience’ aptitude with a passion and excitement for development – see the potential and value that meaningful learning experiences can have for the business and our customers.

Detailed, organised and quality focused – Has an affinity for detail, structure and efficiency, balancing planning, and execution. Is diligent and vigilantly watches over work processes, tasks, and outputs to ensure accuracy while independently actioning and correcting any quality concerns.

Communicator and presenter – Can confidently explain and simplify complex technical or process orientated concepts and their real-world advantages/disadvantages to a diverse business audience. Able to compile visual training materials and aids that tells a concise and compelling story and elicits confidence in the learning and development process.

Collaborative partner - Works effectively across functions and as part of a multi-disciplinary team. Is collaborative and able to build sound, professional relationships with internal and external stakeholders.

Ability to work under pressure and under tight time constraints, efficiently prioritising workloads, balancing multiple and competing priorities and managing time effectively in a high-volume, fast-moving environment. Enjoys challenging work and has the proven ability to effectively adapt to and manage change.

Is curious and adaptable, finds agile and rapid ways of answering business questions and implementing solutions fast. Plays an integral role in building the Customer Services learning & development muscle, constantly finding ways to leverage opportunities.

High level of self-motivation and drive to meet and exceed on goals and expectations and engage and energise others to deliver on expectations. Comfortable taking decisions and dealing with a range of problem-solving challenges independently.

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.