Contributions Administrator

Description

NBC Holdings is a leading force in the South African employee benefits arena, providing a comprehensive range of employee benefits, products and services. We are seeking a Contributions Administrator to Manage a full portfolio for a fund/s to meet the Service Provider Agreement SPA’s. Assist with the management of business processes by solving day-to-day problems; checking and verifying data and action the first authorisation of contribution updates.

Maintain accurate and complete membership data

• Process monthly contribution updates for specific funds • Section 13A – Identify all participating employers with outstanding payments and /or schedules liaise with Fund accounts and notify the Fund monitoring person • Provide daily stats to the Team Leader in the required format • Productivity target is 15 updates per administrator • Ensure Section 14 allocations are completed when received. Provide excellent customer service:

• Attend to customer queries within the agreed SLA of 24 hours • Proactively identify opportunities for new business and improvements within the Fund • Attend to and resolve all escalations and complaints within the stipulated SLA • Provide feedback to clients when needed and encourage open communication with clients Report Fund information and statistics:

• Compete the preparation of daily stats and submission of this report to management • Facilitate the preparation of Fund Year end recons and reports required • Clearing of unallocated payments and reporting on remaining balances for Year End • To ensure all matters pertaining to the updates process as communicated to the team Adhere to NBC Processes and Procedures:

• Process all contribution updates as per NBC Standards, processes and procedures
• Follow admin standards as per client SPA
• Adhere to company code of conduct, legislative requirements and protocols

Qualifications and Experience

• A BCom Degree in Finance, Economics or relevant to the Retirement Funds industry qualifications
• In-depth knowledge of Retirement Funds Administration
• Knowledge of NBC Administration processes, procedures, legislation systems (Everest) and other products and services
• Industry understanding – clients and competitors
• NBC Operational Business Processes
• Knowledge of processes for managing data and records

Skills and Behavioural Attributes

• Departmental structures, functions and resource allocations • Proactive problem resolution • Compliance to fund rules, legislation, policies, etc. • Retention, talent management and succession planning in terms of staffing • Process management Package and Remuneration

• Market Related
• Medical Aid
• Provident Fund
• Group Life

Package & Remuneration

Market Related About Us

NBC Holdings - Building Retirement Wealth, Empowering People

NBC Holdings (Pty) Ltd is a Proudly South African Provident Fund Administration Company within the Employee Benefits Industry. We have an African Footprint, rooted in a legacy of trust and transformation. With expertise in Provident Funds, Investment Consulting, Provident Fund-backed lending and member-focused solutions that are cost effective and administered with integrity. We exist to uplift communities and secure financial futures. From Johannesburg to the rest of Africa, we deliver independent advice and innovative benefit solutions that make a real difference. At NBC, we don’t just manage benefits — we create opportunities, drive inclusion, and build prosperity for generations.