Contact Centre Team Leader – Sales | Contract
Executive Placements · Bo-Kaap, Western Cape
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Start free — we apply for you →CONTACT CENTRE TEAM LEADER – SALES | CONTRACT Location: Cape Town Employment Type: Contract
A leading financial services environment is looking for an experienced Contact Centre Team Leader – Sales to lead, coach and drive the performance of a high-performing sales team.
Minimum Requirements
Matric
Diploma in a relevant field
Minimum 3 years’ experience leading a sales team within a call centre/contact centre environment
Proven experience managing sales targets and KPIs
Experience in coaching, mentoring and performance management
Strong understanding of contact centre sales processes and customer service standards
Key Responsibilities
Lead, motivate and manage a team of sales consultants
Drive daily, weekly and monthly sales targets
Monitor team performance against agreed KPIs and sales objectives
Coach and mentor consultants to improve sales performance
Identify performance gaps and implement appropriate interventions
Support the team with sales techniques, objection handling and customer engagement
Analyse sales and performance reports and provide feedback
Manage escalated customer queries where required
Ensure adherence to quality, compliance and operational standards
Promote accountability, teamwork and a strong performance culture
Key Skills & Competencies
Strong leadership and people management skills
Excellent coaching and mentoring ability
Strong sales and commercial acumen
Performance-driven and target-oriented
Excellent communication and interpersonal skills
Good analytical and problem-solving abilities
Ability to manage conflict and difficult situations
Resilient and able to perform in a fast-paced contact centre environment
To apply
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