Contact Centre Consultant
eThekwini Municipality · KwaZulu-Natal
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Start free — we apply for you →Key Responsibility Areas
- Ensures that the customer is given accurate information and is satisfied with the service provided.
- Liaises with the Engineering Department, captures all related engineering faults effectively and prioritises and classifies the faults in terms of severity.
- Undertakes the screening of all no water complaints.
- Updates the consumer and accounts details on the Billing system with regard to terminations and transfers.
- Authorises reconnection of water services on receipt of full payment.
- Follows up on electronic payments to banks and third party agencies.
- Follows up on queries referred to meter shop, meter audit division.
- Undertakes the adjustments of accounts.
Competencies
- Written communication
- Oral communication
- Attention to detail
- Ethics and professionalism
- Organisational awareness
- Problem solving
- Use of technology
- Communication
- Resilience
- Learning orientation
- Team orientation
- Coaching and mentoring
Qualifications
Essential Requirements
- Grade 12 NQF Level 4 or equivalent.
- 2 Years relevant experience.
Preferred Requirements
- Grade 12 NQF Level 4 or equivalent and an Administrative certificate.
- 3 Years relevant experience.