Consultant: Voice FAIS (FAIS) - Johannesburg

Absa Group Limited Absa · Johannesburg, Gauteng

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Job Summary

  • Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures SOPs.

Job Description

  • Business Outcome: Act as the first point of contact for customers, dealing effectively with requests, answering queries, taking responsibility for processing each enquiry through to a satisfactory conclusion
  • Process and System: Undertake enquiries, in accordance with legislation, procedures and protocols across all service areas and procedures and service level agreements
  • Development – Self: Comply with FAIS fit and proper competency requirements as set out in by Financial Advisory and Intermediary Services Act, 37 of 2002. Ensure continuous increased personal growth and development
  • Control and Risk: Always act in accordance with the General Code of Conduct as articulated by Financial Advisory and Intermediary Services Act, 37 of 2002

Education

  • Further Education and Training Certificate FETC: Business, Commerce and Management Studies Required

End Date: August 28, 2026

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