Consultant, Executive End User Support

Standard Bank Group · Johannesburg, Gauteng

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Job Description

Provide expert technical support to executives, ensuring confidentiality and swift resolution of issues. Serve as the primary point of contact for all technology-related matters, delivering solutions to both technical and non-technical users.
Specialize in MS Office 365, operating systems, and associated subsystems, while managing issues with a focus on customer satisfaction. Additionally, offer guidance to other End User Support staff, focusing on collaboration to enhance service delivery.

Qualifications

Licenses/ certification for Apple Certified Mac Technician ACMT, CompTIA A+ Certification, ITIL Foundations v3, Microsoft Certified Desktop Support Technician MCDST, Microsoft Certified IT Professional MCITP
5-7 years' practical experience in an advanced support role within large/medium size organisation including experience in AD Account Management and End-User technical support
Ensure confidential communication by discreetly updating stakeholders on issue progress, safeguarding sensitive information while reinforcing trust and keeping all relevant parties informed throughout resolution
Analytical expertise to dissect problems and interpersonal strength to collaborate effectively, fostering open communication and solution-focused teamwork that drives problem-solving and enhances collective success
Leverage Microsoft Office 365 to document incidents, create clear reports, and communicate updates effectively, ensuring documentation that supports transparency, accuracy, and efficient information sharing across stakeholders

Additional information

Behavioural Competencies