Compliance: Debt Collector (Estates)
The South African Revenue Service SARS · Bloemfontein, Free State
Stop applying one at a time.
JobAlertsZA auto-applies to South African jobs like this one for you, overnight. Upload your CV once — we do the applying.
Start free — we apply for you →Job Purpose
- To effectively process allocated estate debt management cases within specific turn around time and in line with relevant policies and procedures.
Education and Experience
Minimum Qualification & Experience Required
- Higher Certificate NQF 5 in Taxation, Debt Management or Estates and 3 years' experience in a tax debt management or estates management environment. Tax Product: Estates knowledge: Knowledge of estates, application and guidance thereof.
Alternative
- Senior Certificate NQF 4 and 4 years' experience in tax debt management or estates management environment. Tax Product: Estates knowledge: Knowledge of estates, application and guidance thereof.
Job Outputs
Process
- Analyse and interpret Liquidation and Distribution accounts in order to assess tax liability.
- Communication of transactional outputs and queries in area of work according to policies and quality requirements.
- Contribute to the development and improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
- Contribute to the successful implementation of change initiatives by providing support in area of work.
- Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
- Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
- Ensure accurate capturing of clients information in order to reduce the estates debt book.
- Finalise all allocated debt management cases within the turn around times leading to the reduction of the debt book.
- Identify and resolve queries and problems timeously, apply known solutions in line with guidelines provided and escalate unresolved problems.
- Report on transactional and process activities within set guidelines to provide timely information for decision making.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialistion.
People
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure client satisfaction by delivering a service that is consistent, seamless and error free.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to detail
- Commitment to Continuous Learning
- Conceptual Ability
- Expertise in Context
- Fairness and Transparency
- Honesty and integrity
- Organisational awareness
- Respect
- Stakeholder Engagement and Management
- Trust
Technical competencies
- Business Knowledge
- Data Collection and Analysis
- Data Management
- Debt Management
- Efficiency improvement
- Functional Policies and Procedures
- Reporting
- Standard Operating procedure compliance
- Tax Knowledge
Deadline:5th August,2026