Communications Manager

About the business

ellio is a new generation customer experience business delivering contact centre , back- office and digital customer management services to blue-chip clients. Previously part of Capita Plc and backed by Inspirit Capital, ellio became an independent company in August 2026 and the business is in an active growth phase, pursuing a strategy of organic expansion, technology-led differentiation and selective acquisition.

Role purposes

We're looking for a Communications Manager to help our people in South Africa understand what's happening, why it matters and what they need to do next.

You'll work closely with leaders and teams across the South Africa business to create clear, engaging and effective business communications that connect people to our strategy, culture and goals. From business updates and change programmes to recognition campaigns and employer brand activity, you'll help bring our story to life.

This role combines strategic thinking with hands-on delivery, making it ideal for someone who enjoys influencing senior stakeholders while creating compelling content and campaigns. You'll bring curiosity to every brief, asking the right questions and finding clear, human ways to connect with colleagues.

Key accountabilities

Strategic communications

Develop and deliver communications plans that support business priorities.

Advise leaders on the best way to communicate change, business updates and important messages.

Ensure communications are aligned, consistent and audience-focused .

Measure the impact of communications activity and identify opportunities for improvement.

Internal communications

Create engaging content across multiple channels, including intranet articles, emails, videos, social media and leadership communications.

Use basic design and video editing skills to create clear, engaging internal videos, posters and other visual content in line with ellio brand guidelines.

Manage communication campaigns that support engagement, wellbeing, inclusion and culture.

Help employees understand business priorities, changes and successes.

Drive two-way communication by gathering feedback and insight.

Change communications

Support communication activity for business change, transformation projects and organisational updates.

Develop communication and engagement plans that help people navigate change.

Help colleagues embrace and embed new technology by explaining what is changing, why it matters and how it will support new ways of working.

Support leaders to communicate with clarity, consistency and empathy.

Stakeholder management

Build strong relationships across the business.

Work with operational leaders, HR, marketing and project teams to understand communication needs.

Provide professional communications advice and challenge when needed.

Brand and reputation

Ensure all communications are aligned to ellio brand guidelines and tone of voice.

Support employer brand and external communications activity where required .

Identify and manage potential reputational risks through proactive communication planning.

Experience and skills

Experience

3- 5 years' experience in the below

E xperience in internal, corporat e or operational communications.

Experience creating and delivering communication strategies and plans.

Experience supporting organisational change and transformation programmes .

Experience working with senior stakeholders in a fast-paced environment.

Skills

Excellent written and verbal communication skills.

Strong stakeholder management and influencing skills.

Ability to translate complex information into clear and engaging messages.

Campaign planning and project management skills.

Basic design and video editing skills, with the ability to create internal videos, posters and simple visual content.

Strong attention to detail.

Ability to analyse data and use insights to improve communications.

Desirable

Experience within customer operations, outsourcing or large, complex organisations .

Experience using digital communication channels and employee engagement platforms.

Experience managing communications across multiple countries or locations.

Experience supporting communications that encourage the adoption of new technology or ways of working

Success in this role looks like

• People understand key business messages and changes.

Communication campaigns deliver measurable results.

Leaders feel supported and confident communicating with their teams.

Employees are informed, engaged and connected to the organisation’s goals.

Colleagues understand and adopt new technology and ways of working.

Communications are clear, consistent and aligned to the ellio brand.

Interested?

Apply today by submitting your CV to joinus.sa@elliocx.com - insert ' Communications Manager ' on the subject line** ​​​​​