Commission Operations Coordinator

Purpose of position

• To support the accurate, timely and well-controlled administration of commission transactions within King Price Life Insurance.

Responsibilities

• Own and maintain the integrity of the commission function, ensuring accurate information, validation, payments and governance.
• Administer commission payment function in validating calculations, reconciliation and actioning the payment thereof either weekly or monthly.
• Support and collaborate administer commission transactions for Intermediaries and Independent Representatives in line with approved commission structures and business rules.
• Validate commission calculations against policy data, intermediary agreements and commission models to ensure accuracy and completeness.
• Support weekly and monthly commission payment cycles, ensuring all reconciliations and approvals are completed prior to payment.
• Assist in administering upfront commission, ongoing commission, reversals and clawbacks in a life insurance context.
• Maintain accurate commission records, supporting documentation, approvals and audit trails.
• Perform reconciliations between commission calculations, payment files, policy data and finance/payroll records.
• Identify, investigate and escalate discrepancies, including overpayments, underpayments and control gaps.
• Support governance and financial controls by ensuring all commission payments are validated and appropriately authorised.
• Assist in monitoring and administering clawbacks and commission-related debt recovery processes.
• Engage with Intermediaries, Representatives, Finance, Payroll and Operations to ensure smooth commission processing.
• Respond to commission-related queries accurately and timeously, with clear communication of outcomes.
• Prepare and distribute commission statements and related reporting in line with payment cycles.
• Maintain organised records of reconciliations, approvals, payments, queries and recovery actions.
• Identify opportunities to improve processes, strengthen controls and enhance efficiency within the commission function.

Requirements

• Matric essential.
• Relevant tertiary qualification in Business Administration, Finance, Accounting, Commerce or a related field advantageous.
• 1 - 3 years' experience in commission administration, finance administration, insurance operations or similar.
• Exposure to financial services, insurance or life insurance environments is advantageous.
• Understanding of intermediary or broker commission structures is beneficial.
• Experience with upfront commission, clawbacks and recoveries in life insurance is preferable.
• Strong proficiency in Microsoft Excel data handling, reconciliations, formulas.
• Basic understanding of life insurance operations and commission principles.
• SQL knowledge or data querying skills would be advantageous.

Skills and attributes

• Strong attention to detail with a high level of accuracy and quality focus.
• Analytical and numerically strong, with the ability to investigate and resolve discrepancies.
• High level of integrity and confidentiality in handling financial and intermediary data.
• Organised and methodical, with the ability to manage recurring deadlines and payment cycles.
• Proactive and improvement-oriented, with a focus on identifying inefficiencies and risks.
• Strong problem-solving ability and logical thinking.
• Clear and professional communication skills across internal and external stakeholders.
• Strong documentation discipline and ability to maintain audit-ready records.
• Comfortable operating within a regulated South African financial services environment.
• Reliable, accountable and committed to delivering accurate and timely outputs.