Collections Team Manager
Nimble Group · Johannesburg, South Africa
Posted 28 July 2026
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Start free — we apply for you →Reporting to: Operations Manager
Job Purpose: To manage the collections, productivity and administrative performance of the Collections Agents against set targets
Location: Sandton, JHB
KEY PERFORMANCE AREAS
Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):
- Management of performance against set targets;
- Collections
- Productivity
- Quality
- Act as point of escalation for queries and complaints
- Ensuring understanding of the business and legislative requirements
- Full staff management
- Reporting
- Any ad-hoc duties
REQUIREMENTS
- A minimum of 2 years working experience in a Team Management role
- Management experience in a Collections environment is advantageous
- Competent in MS Office at an intermediate level
o MS Word
o MS Excel
o MS Office
SKILLS / KNOWLEDGE / ATTRIBUTES
- Strong financial skills
- Target driven
- Able to manage conflict
- A proactive team player
- Strong administrative discipline
- Ability to think on your feet and use initiative
- Outstanding communication and interpersonal abilities
- Ability to listen and actively provide feedback
- Strong customer orientation (TCF principles)
- Attention to detail
- Excellent organisational and planning skills
- Willing to learn
REMUNERATION STRUCTURE
- A basic salary
- Commission earning potential
- Benefits at the full cost to the Employer;
- Funeral Cover (at the full cost of the employer)
- Life Cover (at the full cost of the Employer)
- Disability Cover (at the full cost of the Employer)
- Medical Cover (at the full cost of the employer , after successful completion of the probation period)
WORKING HOURS
Mondays – Fridays : You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.
Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.
NB: This appointment will be made in line with the Nimble Group Employment equity plan.