Collections Support & Administration Administrator

Introduction

Cartrack Rosebank is looking for a highly organised, accurate and deadline-driven Collections Support & Administration Administrator to support our fast-paced Collections department. The successful candidate will be responsible for daily reporting, operational support and departmental administration, ensuring accurate information is delivered to management and operational teams within strict deadlines. Duties & Responsibilities

Key Responsibilities

• Produce and distribute daily reports from CAMS, Vicidial, Queue Metrics and Excel .
• Report on agent performance, PTPs, cash collections, communications, leads and ageing.
• Consolidate attendance and process PTP cancellation tickets according to SOPs.
• Manage inbound line and helpdesk tickets during allocated time blocks.
• Complete reporting validation checks and escalate discrepancies promptly.
• Provide backup reporting to support to colleagues.
• Assist with overtime, headcount, stock, commissions, asset registers, staff transfers and confidential administration.

Desired Experience & Qualification

• Matric / Grade 12 – Essential • 2 years' administration or reporting experience. • Intermediate  Excel proficiency – Pivot Tables, VLOOKUP, Filters, Text to Columns, Paste as Values and SUMIF/S. • Experience working to strict daily deadlines in a fast-paced environment. • Strong attention to detail and accuracy. • Excellent communication and organisational skills. • Ability to handle confidential information with discretion. • Proof of Excel competence or willingness to complete a practical Excel assessment. Advantageous

• Experience in collections, credit, finance or contact centre administration.
• Knowledge of PTPs, payment methods, arrears and ageing.
• Experience with CRM/dialler reporting, payroll, overtime, commissions, stock or helpdesk systems.
• Qualification/certificate in Administration, Business, Finance or Data.