Collections Agent – Vehicle & Asset Finance (Off-Balance Portfolio) (Permanent)

Job Title: Collections Agent – Vehicle & Asset Finance (Off-Balance Portfolio) Start Date: 2026-07-29 - 2026-08-28 Vacancy Type: Permanent Pta000425 Sectors: Call Centre Industry Location: Gauteng , Pretoria East Salary: 7000.00 - 9000.00 Monthly Basic Plus Commission (Pension, medical Insurance and performance bonuses , Negotiable) Brief: Location: Pretoria Salary: R9 000 basic per month plus commission and benefits Employment Type: Permanent Join a high-performing collections team! Ergasia is recruiting on behalf of a leading client for an experienced Collections Agent to manage an Off-Balance Vehicle & Asset Finance (VAF) portfolio . This is not a standard collections role. The successful candidate will work on a legal mandate and must have a solid understanding of asset litigation, prescription, legal recovery processes, and vehicle asset collections . If you thrive in a target-driven environment and know how to negotiate effectively while maintaining excellent customer service, we would love to hear from you. Detail: Minimum Requirements Grade 12 / Matric Minimum 3-5 years' experience collecting on a Vehicle & Asset Finance (VAF) portfolio Previous experience working on an Off-Balance VAF portfolio Knowledge of asset litigation and the legal recovery process Good understanding of prescription Experience educating customers on legal processes relating to repossession, judgments and shortfall recoveries Knowledge of debt collection legislation including the National Credit Act (NCA) and POPIA Working knowledge of Excalibur 4 will be highly advantageous Knowledge of DM will be beneficial Clear criminal and credit record Basic computer literacy Key Responsibilities Manage an allocated Off-Balance Vehicle & Asset Finance portfolio. Recover outstanding debt while maximising recoveries. Negotiate settlements, payment arrangements and instalment increases. Engage professionally with customers regarding legal processes relating to asset recovery. Handle difficult and previously unresponsive customers. Ensure accurate notes and customer records are maintained. Respond to customer queries telephonically and in writing. Meet recovery and activation targets while maintaining quality standards. Ensure compliance with company policies and relevant legislation. We're Looking For Someone Who Is An excellent communicator with outstanding telephone etiquette Confident negotiating with customers Resilient and able to perform under pressure Detail-oriented with strong administrative skills Honest, professional and self-motivated Emotionally intelligent and customer focused Comfortable working manually and on a dialler Passionate about achieving results What You'll Bring Proven collections success on aged or difficult debt Understanding of recovery rates and activation (hit) ratios Experience working in a quality-assured collections environment Strong objection-handling and negotiation skills Professional written communication skills show more... For more information please contact: Ergasia Placements Apply