Collections Agent – Credit Card Late Stage
Ergasia Placements · Pretoria East, Gauteng
Stop applying one at a time.
JobAlertsZA auto-applies to South African jobs like this one for you, overnight. Upload your CV once — we do the applying.
Start free — we apply for you →Reference: Pta000459-LB-1
Collections Agent – Credit Card Late Stage
Location: Pretoria East Salary: R9 000 – R10 000 per month, depending on experience Start Date: ASAP Employment Type: Full-time Ergasia Placements is recruiting an experienced Collections Agent – Credit Card Late Stage on behalf of a reputable organisation within the legal and financial services environment. We are specifically looking for candidates with recent personal credit card collections experience within a major banking environment . The successful candidate must be confident dealing with difficult debtors, negotiating payment arrangements and working within a high-pressure collections environment. Duties & Responsibilities
Minimum Requirements
- 3–5 years’ recent Standard Bank personal Credit Card Collections experience.
- Experience working on Excalibur , preferably Excalibur 4 .
- Good understanding of the banking and/or financial services environment .
- Familiarity with the legal collections process .
- Basic proficiency in Microsoft Word, Excel and Outlook .
- Strong verbal and written communication skills.
- Strong negotiation and active listening skills.
- Ability to remain professional, tactful and patient when dealing with difficult debtors.
- Ability to work effectively under pressure.
These requirements are taken directly from the requisition, which specifically calls for recent Standard Bank personal credit card collections experience and Excalibur experience. F-HR-001 New Employee Requisiti…
Key Responsibilities
The successful candidate will be responsible for managing late-stage personal credit card collections , engaging with debtors to secure appropriate payment resolutions and ensuring matters are handled professionally and effectively. The role will include:
- Contacting and engaging with debtors regarding outstanding credit card accounts.
- Negotiating realistic payment arrangements and resolutions.
- Managing challenging debtor interactions professionally.
- Applying knowledge of the legal collections process where applicable.
- Accurately capturing and updating information on the relevant collections system.
- Following up on payment commitments and outstanding arrangements.
- Maintaining clear and accurate records of debtor engagements.
- Working towards required collections targets and operational deadlines.
If you are not contacted within 14 days, please consider your application unsuccessful.