Collections Agent ACS Day Shift Mr Price Money, Durban
Mr Price Group · Durban, KwaZulu-Natal
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- Collections Agent contacts arrear account customers to collect on their overdue instalments for all our lending products which minimize bad debt write-offs.
Responsibilities
- Negotiate payment arrangements in accordance with set standards
- Accurately updating customers' information
- Establishing a rapport with customers and rehabilitating customers through excellent customer service standards
- Ensuring all quality of work is in line with Service Level Agreements.
What's in it for you…
- Achieve your targets and enjoy uncapped incentives.
- We offer extensive learning and development opportunities to help you advance your career
- Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home,Mr Price Sport, and Miladys
- After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.
- Vibrant work environment - join a dynamic and energetic team where every day is a new adventure
- Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits
- Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs
Qualifications
- Minimum Grade 12 qualification
- 6-12 months in Debt Collection, ideally within a Call Centre environment.
- Familiarity with the life cycle of an account, the collection process, and the systems that support these processes.
- Proficiency in MS Office.
- Excellent telephone etiquette, strong customer service orientation, meticulous attention to detail, and a collaborative team player.