Collection Administrator
Engen · Cape Town, Western Cape
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Baseline
- NQF Level 5 Certificate in Credit Management
- 3 years Credit in a Commercial or Manufacturing credit environment
Advantageous
- Credit Management Diploma
- Credit experience in the Oil Industry
- Ability to communicate in Afrikaans
What You'll Be Doing
DISPUTE MANAGEMENT
- Transparent and clear query resolution and/or collection process, driving root cause analysis and set-up necessary corrective / counter measurements. Whilst ensuring effective communication to customer re status of resolution / action to be taken. Manage process for escalating risks where appropriate and in a timely manner.
COLLECTIONS MANAGEMENT
- Drive operational performance and manage portfolio ensuring processes efficiently carried out and standards maintained.
- Managing a transparent and clear collection process.
- Maintain records of pro-active collections activities
CUSTOMER RECONCILIATIONS
- Ensure that all customer statements are accurate and are reconciled, by conducting rigorous checks on all related documentations in line with processes and procedures.
CASH APPLICATIONS
- Ensure that all payments are correctly allocated and in line with Customer Remittances where applicable
CREDIT MANAGEMENT
- Manage end-to-end process of Accounts Receivable Portfolio.
- Drive operational performance and manage portfolio ensuring processes efficiently carried out and standards maintained.
- Managing a transparent and clear collection process, including risk management and mitigation of risk.
- Operate within credit risk framework, policies and procedures. Maintain records of internal controls
- Foster sound working relations with internal and external customers
- Reporting – Submitted as and when required on AR portfolio view of credit and collection activity, query status