Collaboration Administrator (P9) (Information and Communication Systems: Department of Infrastructure & Operations) (Re-advert)

Job Purpose

• To administer and coordinate the University's collaboration environment, policies, and procedures to provide a secure, reliable, and highly available collaboration platform that supports institutional communication, information sharing, business continuity, and operational effectiveness.

Responsibilities

The successful candidate will be responsible for

• Administering and maintaining the University's email and collaboration MO365, Mimecast environments to ensure availability, reliability, and business continuity.
• Installation, administering, monitoring and maintaining Windows Servers patching, maintenance and Windows version OS upgrades
• Supporting collaboration tools and technologies that enable users to communicate, share information, and participate in business processes effectively.
• Managing and supporting Microsoft-based collaboration and messaging platforms, Active Directory services, and related infrastructure.
• Implementing and enforcing IT policies, standards, and procedures relating to collaboration and messaging services.
• Collaborating with disaster recovery and infrastructure teams to ensure business continuity and resilience of collaboration services.
• Managing backup, recovery, and cybersecurity measures for systems Veeam, Backup to Azure Cloud Data Protection Manager.
• Troubleshooting and resolving complex system-related incidents and service requests.
• Monitoring system health, performance, and capacity to ensure optimal service delivery WSUS, Manage Engine, Solarwinds.
• Providing technical support, guidance, and training to users where required.
• Researching and evaluating new technologies, trends, and best practices to improve collaboration services.
• Liaising with vendors, suppliers, and stakeholders regarding collaboration technologies and services.
• Creating and maintaining accurate system, process, and technical documentation.

Minimum requirements

• A Diploma/Certificate in Information Systems or Technology, or an equivalent technical qualification NQF 6 or higher.
• M365 Administration Certification MS 365 certified: Fundamentals; Microsoft InTune, Teams Administrator, MS EntraID.
• Microsoft Certified Hybrid Infrastructure AZ 800 and AZ 801.
• Three 3 to five 5 years' system administration experience.
• Three 3 to five 5 years' system security administration experience.
• Three 3 to five 5 years' backup and recovery systems administration experience. Veeam, Backup to Azure Cloud Data Protection Manager.
• Three 3 to five 5 years' experience in networking infrastructure, including DNS, DHCP, and TCP/IP.
• Developing and implementing IT policies and procedures advantageous.
• IT project participation and delivery advantageous.

Recommendations

• Knowledge of Microsoft Exchange / Microsoft 365 messaging platforms.
• Knowledge of Active Directory administration.
• Microsoft systems administration.
• Operating systems and networking concepts, including the OSI model.
• Experience in Enterprise backup solutions and recovery processes.
• Endpoint protection and anti-virus solutions.
• Knowledge of and experience in IT governance, policies, standards, and procedures.

Competencies and Behavioural Attributes

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Ability to maintain and support collaboration platforms in a dynamic environment.
• Effective time management and organisational skills.
• Ability to work collaboratively within multidisciplinary technical teams.
• Strong stakeholder engagement and negotiation skills.
• Attention to detail with strong documentation capabilities.
• Ability to perform effectively under pressure.
• Adaptability and change management capability.
• Ability to assess situations, make sound decisions, and provide appropriate recommendations.
• Commitment to continuous learning and technology innovation.

Deadline:9th October,2026