Co-Ordinator Operational Facilities and Health and Safety

Job Purpose

• Lesaka Merchant is looking for a Co-ordinator: Operational Facilities & Health and Safety to support the delivery of environmentally sustainable, fit-for-purpose, and scalable operational facilities across the Merchant Operations Division.
• This role is responsible for ensuring optimal space utilisation , facilities maintenance , occupational health and safety compliance , and effective operational support across a fast-growing fintech environment.
• The successful candidate will work closely with internal stakeholders and service providers to ensure facilities remain safe, functional, compliant, and aligned to business needs .

Key Responsibility Areas

Operational Facilities Strategy Administered

• Ensure space and place utilisation supports the diverse requirements of the Merchant Operations Division.
• Assess existing facilities and recommend efficient and effective facility models aligned with business growth.
• Ensure the Merchant Operations Division brand identity and culture are reflected across operational facilities.
• Support the implementation of business processes and operating rules that optimise facilities and improve employee and customer experience.
• Provide input into the redesign of critical processes that enable efficient, scalable, and merchant-centric facilities management .

Operational Facilities Maintenance, Processes, Systems & Business Rules

• Implement and maintain Standard Operating Procedures SOPs .
• Coordinate and track maintenance activities, repairs, and preventative maintenance schedules .
• Monitor space utilisation, asset movements, and furniture management .
• Maintain complete building and facilities documentation and compliance records.
• Conduct routine facilities inspections and recommend corrective actions.
• Manage facilities-related requests and ensure prompt communication until resolution.
• Monitor and support services and utilities management within budget.
• Compile facilities maintenance registers and provide trend analysis on recurring issues.

Occupational Health & Safety Implemented

• Maintain OHSA registers , risk assessments , safety logs , and compliance documentation.
• Conduct regular Health & Safety inspections across all facilities.
• Track and manage injuries on duty, incidents, and near misses .
• Compile monthly, quarterly, and annual safety reports.
• Maintain records of Safety Officers , Fire Marshals , and First Aiders .
• Monitor compliance of PPE , safety equipment , workwear, and tools of trade.
• Organise and coordinate fire drills , safety meetings , and employee inductions.
• Conduct risk assessments for field technicians , remote workers , and operational environments.
• Provide Occupational Health & Safety onboarding for new employees.

Compliance & SLA Performance Enabled

• Ensure facilities activities support uninterrupted business operations.
• Monitor maintenance service delivery against agreed SLAs .
• Manage security , safety , and facilities-related risks proactively.
• Ensure compliance with the Occupational Health and Safety Act OHSA and other applicable regulations.
• Support compliance audits and implement corrective actions where required

Stakeholder Management & Alignment

• Ensure facilities administration supports operational and customer requirements.
• Collaborate closely with business stakeholders across the Merchant Operations Division.
• Support procurement and supplier engagements related to facilities services.
• Drive clear communication regarding facilities maintenance, services, and utilities.
• Support alignment between operational facilities and business objectives.

Qualifications & Experience

Minimum Qualification

• Diploma in Facilities Management , Engineering , Business Administration , Operations Management , or a related field.

Minimum Experience

• 2–3 years' experience in a facilities administration role within a fast-paced environment.
• Experience in banking , fintech , financial services , or other high-growth operational environments.
• Experience supporting complex and multi-site operational facilities.
• Experience managing relationships across various organisational levels, including senior stakeholders.

Additional Requirements

• Valid Driver's Licence

Knowledge Requirements

Products

• Facilities Management Services
• Workplace and Office Environment Standards
• Utilities and Workspace Services

Systems

• Facilities Management Systems
• Asset Management Systems
• Maintenance Management Systems
• Vendor & Contract Management Systems

Processes

• Facilities Lifecycle Administration
• Space Planning & Utilisation
• SLA and Vendor Performance Management
• Occupational Health & Safety Processes
• Workplace Ergonomics
• Audit & Compliance Processes

Compliance Requirements

• Occupational Health and Safety Act OHSA
• Applicable Environmental Regulations
• Facilities and Workplace Compliance Standards

Work Conditions

• Extensive travel throughout South Africa, including remote areas.
• Regular site visits and inspections.
• Exposure to operational, warehouse, office, and field environments.

Closing Date 14 August 2026