CNC Service Manager - Modderfontein

This is a hands-on leadership role requiring extensive CNC machine knowledge, strong technical expertise, and the ability to manage and develop a team of highly skilled service technicians

Key Responsibilities

• Lead, manage, and motivate a team of field service technicians to achieve service excellence.
• Oversee the installation, commissioning, servicing, preventative maintenance, and repair of CNC machinery.
• Provide advanced technical support and troubleshooting for mechanical, electrical, and electronic CNC machine faults.
• Ensure prompt response to customer breakdowns while maintaining high levels of customer satisfaction.
• Develop and maintain preventative maintenance programmes to minimise machine downtime.
• Manage service schedules, technician workloads, and resource planning to optimise efficiency.
• Build and maintain strong customer relationships through exceptional after-sales service and technical support.
• Work closely with the Sales team to support new machine installations, customer handovers, and ongoing service requirements.
• Monitor departmental performance, service KPIs, warranty claims, and customer feedback.
• Ensure all work complies with company standards, OEM requirements, and health and safety regulations.
• Provide technical coaching and ongoing training to service technicians to maintain a high level of expertise.

Minimum Requirements

• Mechanical / Electronic Engineering qualification (Diploma or Degree preferred).
• Minimum 5 years experience in a Service Management role within the CNC machinery, manufacturing, or industrial equipment sector.
• Expert knowledge of CNC machine operation, maintenance, diagnostics, and repairs.
• Strong mechanical, electrical, and electronic fault-finding skills.
• Proven experience leading and managing a technical service team.
• Excellent communication, customer relationship, and problem-solving skills.
• Strong organisational and planning abilities with the capacity to manage multiple priorities.
• Proficient in Microsoft Office and service management systems.
• Valid driver''s licence and willingness to travel when required.

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