Clinic Receptionist - Sandown, Parklands

Description

Dis-Chem Pharmacies’ in Sandown has an opportunity available for a Clinic Receptionist to join the team. The main purpose of this role will be to attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the clinic and support the delivery of quality patient care .

Minimum Requirements

Essential

• Grade 12 / Matric

Job Description

• Register patients according to established standards.
• Assists patients in completing necessary medical forms including medical insurances.
• Monitor and maintain the clinical equipment, stationery and medication required.
• Inform patients of clinic procedures and manages patient’s records.
• Open new patient files according to standard procedures.
• Ensure patient information is correct.
• Process medical aid payments.
• Move patients through appoints as scheduled.
• Obtain medical reports if required.
• Ensure the reception area is clean and maintained to safeguard the patient’s privacy and confidentiality.
• Answer all incoming calls within a reasonable time according to Dis-Chem standards.
• Use proper telephone etiquette when speaking with patients over the phone.
• Give relevant and accurate information to callers regarding their requests, questions or concerns.
• Ensure to take down caller details on all calls that come through to the switchboard for the third time, and email the relevant staff.
• Ensure you are taking the correct message from the callers – repeat the message to the caller for confirmation.
• Take extra care when taking caller contact details – repeat the details to the caller for confirmation.
• Ask the caller adequate question to ensure the correct message is transferred.
• Ensure that messages or calls get transferred to the correct person at all times.
• Assist walk-in guests in reaching staff for in regards to meetings and/ or deliveries.
• Provide customers with area codes, work telephone numbers and other relevant information when requested.
• Ensure customers, guest and callers receive relevant feedback, within good time, regarding queries.
• Helps patients in distress by responding to emergencies.
• Advice and assist patients regarding medical aid authorization procedures.
• Follow up with patients regarding any feedback requested.

Competencies Essential:

• Ability to work under pressure • Deadline driven • Follow and give oral and written instructions Advantageous:

• N/A Special conditions of employment:

• South African citizen
• Dedicated work station – Sit at desk most of the day
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport

Remuneration and benefits

• Market-related salary
• Medical aid
• Provident fund
• Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity and Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

Package & Remuneration

Market Related About Us

The Dis-Chem Group is South Africa’s fastest-growing pharmaceutical retail group with operations in South Africa, Botswana and Namibia. The group was founded in 1978 with one store in Mondeor, south of Johannesburg and has since grown to over 200 stores to date.

Our Head Office is based in Midrand, Johannesburg, and we employ over 18 500 full-time and part-time employees. We believe that in today’s dynamic and continuously changing world, our human capital is what differentiates us from our competitors. We give our employees training to ensure that they have the greatest possible support to do their work and develop themselves as individuals.

Our strategy is built around our pharmacy first approach, which means that we have a Dispensary in all of our stores to service our customers at any time when they enter a Dis-Chem Pharmacy store. As a leading specialist in beauty, healthy food, sport supplements, health and well-being, we offer the widest ranges in these categories and expert advice. The brand is synonymous with excellent customer service, and we pride ourselves in being a destination discount brand following an Everyday Low Price (“EDLP”) strategy.

In 2016, Dis-Chem was listed on the Johannesburg Stock Exchange. The Group is still managed by its founders, Ivan and Lynette Saltzman being the Chief Executive Officer and Managing Director respectively.

We have been rated as the country's best pharmacy chain by Professional Management Review and voted as the Best Pharmacy, Best Medical Supply Store and Best Health Store in The Star Your Choice and Pretoria News Readers Survey.

In 2020, the Group was recognised as the winners of the Best Pharmacy, Best Health Shop and Best Toiletry Store in The Star’s Readers’ Choice Awards. Furthermore, we were voted as the coolest Health and Beauty Specialist in the 2016/2018 Sunday Times Generation Next Awards. In 2014, we were the recipient of the Leisure Options Readers Awards and voted the best pharmacy brand by Readers Digest SA.

Our social responsibility programme is managed through the Dis-Chem Foundation. The Foundation aims to provide care and support to improve the lives of individuals while relieving the burden on communities, family and friends.