Clinic Receptionist - Braamfontein

Description

Dis-Chem Pharmacies’ in Braamfontein has an opportunity available for a Clinic Receptionist to join the team. The main purpose of this role will be to attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the clinic and support the delivery of quality patient care .

Minimum Requirements

Essential

• Grade 12 / Matric

Job Description

• Register patients according to established standards. • Assists patients in completing necessary medical forms including medical insurances. • Monitor and maintain the clinical equipment, stationery and medication required. • Inform patients of clinic procedures and manages patient’s records. • Open new patient files according to standard procedures. • Ensure patient information is correct. • Process medical aid payments. • Move patients through appoints as scheduled. • Obtain medical reports if required. • Ensure the reception area is clean and maintained to safeguard the patient’s privacy and confidentiality. • Answer all incoming calls within a reasonable time according to Dis-Chem standards. • Use proper telephone etiquette when speaking with patients over the phone. • Give relevant and accurate information to callers regarding their requests, questions or concerns. • Ensure to take down caller details on all calls that come through to the switchboard for the third time, and email the relevant staff. • Ensure you are taking the correct message from the callers – repeat the message to the caller for confirmation. • Take extra care when taking caller contact details – repeat the details to the caller for confirmation. • Ask the caller adequate question to ensure the correct message is transferred. • Ensure that messages or calls get transferred to the correct person at all times. • Assist walk-in guests in reaching staff for in regards to meetings and/ or deliveries. • Provide customers with area codes, work telephone numbers and other relevant information when requested. • Ensure customers, guest and callers receive relevant feedback, within good time, regarding queries. • Helps patients in distress by responding to emergencies. • Advice and assist patients regarding medical aid authorization procedures. • Follow up with patients regarding any feedback requested. Competencies Essential:

• Ability to work under pressure • Deadline driven • Follow and give oral and written instructions Advantageous:

• N/A Special conditions of employment:

• South African citizen
• Dedicated work station – Sit at desk most of the day
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport

Remuneration and benefits

• Market-related salary
• Medical aid
• Provident fund
• Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity and Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

Package & Remuneration

Market Related About Us

Since our founding in 1978, Dis-Chem has grown into South Africa’s leading health-and-wellness retail chain — with over 20 000 employees across our stores and head office. Today, with over 300 stores across South Africa, Botswana and Namibia, Dis-Chem is the heartbeat of health, wellness and everyday value.

When you join our Retail team, you become part of a culture that blends service excellence, every-day value (our Everyday Low Price strategy) and expert support in beauty, health, sport nutrition and wellness.

When you join our Retail team, you become part of a culture that blends service excellence , every-day value (our Everyday Low Price strategy) and expert support in beauty, health, sport nutrition and wellness.

What Makes Retail at Dis-Chem exciting

• You’ll work in a store environment known for high foot-traffic, brand trust, and strong retailer reputation.

• We emphasise growth: training, development, identifying you for future leadership roles.

• You are our “front-line” – greeting customers, understanding their needs, assisting them to find the right health, wellness and beauty products.

What You Get

• A job where you directly impact people’s wellbeing and shopping-experience, not just selling stuff.

• A solid brand behind you, with a large footprint nationally, meaning real opportunities across stores.

• Training and career-pathing: entry level to senior retail/operations roles.

• Discounts and benefits: as a retail employer focused on health/wellness you’ll get priority customer pricing.

• For those who step up: possibility of moving into supervisory, store-management or even broader operations roles.

Join Our Journey We are a community of doers, dreamers and difference-makers. If you are ready to grow your career and be part of something bigger, see listy of current open vacancies below.