Client Services and Administration Assistant – Howick
Accountancy Placements · KwaZulu-Natal
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Start free — we apply for you →- Our client is seeking a professional, friendly and well-organised Client Services and Administration Assistant who enjoys working with people and providing excellent customer service to join their team.
Responsibilities
- Welcome customers and provide professional, friendly service at our reception desk
- Answer incoming calls, manage the switchboard and direct customers to the appropriate team member
- Assist customers with product enquiries and advice
- Process over-the-counter glass sales and orders
- Follow up on customer jobs and ensure clients are kept informed
- Contact customers to check satisfaction and assist with resolving queries
- Prepare quotations and invoices
- Assist with debt collection and outstanding account follow-ups
- Manage and organise incoming and outgoing emails
- Take accurate messages and ensure information is passed on promptly
- Maintain a clean, organised and professional reception area
- Maintain accurate customer records, documents and filing systems
- Provide general administrative support to the team
Requirements
- Confident and comfortable dealing with customers face-to-face and over the phone
- An excellent communicator with strong people skills
- Highly organised with excellent attention to detail
- Able to prioritise and manage multiple tasks in a busy environment
- Computer literate and comfortable learning new systems
- Previous experience in reception, customer service, administration or a sales environment Advantageous