Client Services Administrator
Vouched · Somerset West, Western Cape
Posted 31 August 2026
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Start free — we apply for you →🎯 About the role
This role sits within a professional services business that supports clients through both telephone and digital channels. You'll be the first point of contact for a busy service desk — managing calls, emails, and online queries — and play a key part in making sure clients get fast, accurate, and friendly support. It's a varied, fast-paced role suited to someone who enjoys problem-solving and building relationships with the people they serve.
🛠️ What you'll be doing
- Acting as first point of contact for client and partner enquiries via telephone and email
- Managing a busy switchboard alongside shared team mailboxes and individual caseloads
- Supporting clients with navigating online systems and portals
- Prioritising and resolving queries, including escalations, with accuracy and attention to detail
- Building product knowledge to confidently support a range of services offered
- Contributing ideas to improve processes and service delivery over time
🔍 What we're looking for
- Previous experience in a customer service, administration, or client support role
- Excellent communication skills, including a professional telephone manner and strong written English
- Strong organisational and time management skills, with the ability to juggle multiple priorities
- Comfortable working across Microsoft Office applications, particularly Outlook and Teams
- Strong attention to detail and a relationship-building approach with clients and colleagues
- Adaptable and happy to work across varied tasks and projects
🌱 What's in it for you
- Exposure to a professional operations environment with genuine variety day to day
- Room to broaden your product and industry knowledge over time
- A close-knit team environment where your contribution is visible
- A role with real scope to grow into broader responsibilities
🔗 Apply / Refer Someone
Vouched operates through trusted professional networks and referrals. If someone in your network would be a great fit, feel free to refer them. Successful referrals are rewarded - because great people know great people.
Apply to be part of the network or refer someone who might be interested.
Apply directly on PNET or sign up on our portal: https://app.vouched.co.za/