Client Service Operations Manager

Key Responsibilities Manage day-to-day operational support for clients, agents and payroll services. Manage client onboarding, documentation, contracts and training. Build and maintain strong client and agent relationships. Handle agent commission calculations, payments and reporting. Oversee payroll payments, corrections, queries and weekly reconciliations. Manage card distribution, stock and inventory records. Prepare weekly and monthly operational reports and analyse trends. Identify and implement process improvements to improve efficiency and service delivery. Ensure operational procedures, records and compliance requirements are maintained. Provide operational support and reporting to senior management.

Requirements BCom degree or equivalent qualification. Minimum 5 years' experience in operations, client services, financial services or a related environment. Strong knowledge of operational and process management. Experience with payroll administration and financial reconciliations. Strong client relationship management skills. Excellent reporting and analytical abilities. Advanced Excel skills advantageous. Strong attention to detail, organisational and problem-solving skills. Excellent communication and stakeholder management abilities. High level of integrity, confidentiality and accountability.

The Ideal Candidate A commercially minded, organised and proactive professional who enjoys working with clients and agents, takes ownership of operational processes and is passionate about delivering excellent service.

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