Client Service Officer
Unitrans · Gauteng
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- We have a great opportunity at Unitrans as a Pricing Specialist Estimates to handle all the Imports and Exports - air, sea and freight - clearing and forwarding.
- Please view full job spec for any further details. Please refer to the minimum requirements, duties and responsibilities below for further information.
Minimum Requirements
- Knowledge of INCO terms
- Knowledge of IMCO codes and Hazchem
- Knowledge of Customs Clearing, duties and VAT
- Knowledge of Imports and Exports - air and sea freight - clearing and forwarding
- Knowledge of insurance and claiming when cargo is damaged
- Knowledge of Shipshape
- Knowledge of security for both air and sea freight
- Trade Agreements
- 5 years experience in similar role
Duties & Responsibilities
We need someone that can fo the following
- Imports - air and sea
- Exports - air and sea
- overborder
Estimate Coordination
- Receive, Analyse and Complete estimates, tenders, proposals to existing and new clients and overseas agents
- Responsible for all new and existing customer estimate requests for sea and air freight imports/exports as well as breakbulk and out of gauge requests
- Gathering of origin charges, forwarding rates, clearing rates
- Consulting with new or existing customers, internal departments, overseas agents and service providers and to gather further information to complete estimates
- Sourcing rates from transporters for general cargo, break bulk cargo and bulk cargo
Sourcing of new suppliers
- Screening and verifying credit terms of new suppliers
- Sourcing rates from ports, stevedores, transporters, warehouses and carriers
Reporting
- Develop, implement, maintain and drive client facing reports in systems.
- Keep clients advised throughout the estimate process
Sales and Marketing
- Sales and marketing of products and services available
Client Service
- Define all compliance issues for shippers for each country and assist shippers to be compliant
- Source compliance requirements from the relevant countries
- Liaise with the necessary ministries, custom authorities, buyers, client representatives and bureau of standards
- Liaise with inspection companies
- Monitor that compliance issues are met with advise where changes need to be made
- Advise clients of clearing and forwarding procedures
- Advise clients on customs clearing procedures
- Source all SADC compliance requirements from suppliers
- Maintain and file all compliance requirements from suppliers
- Source compliance requirements from each country for exporting purposes
- Liaise with oversee agents on all compliance requirements for all different categories relating to that country's Import Rules
- Report all compliance issues to Commercial Manager
- Assist with training and implementation of CRM system
- Develop and implement customer retention strategies
- Assist with Problem solving of in-house issues with clients / key accounts and operations.
Business Processes
- Assist in updating new and existing client SOP's and processes.
- Assist in the design, improvement and implementation of client facing processes including all sales processes.
- Assist in improving the business processes surrounding the reporting, particularly the report request processes
Closing Date
- 2026/09/09