Client Service Administrator

Role Purpose

• To provide efficient, accurate, and proactive administrative support to the team while ensuring high standards of quality, productivity, and customer service.
• The successful candidate will demonstrate exceptional attention to detail, strong organizational skills, the ability to work independently, and a willingness to support the broader team wherever required. Required to closely process & monitor specialised retirement product processes.

Requirements

• Grade 12 or NQF level 4
• 2 - 5 years' experience in the employee benefits industry
• Microsoft Office Suite Word, Excel
• Retirement administration experience will be beneficial.

Duties & Responsibilities

• Perform administrative duties accurately and within agreed timelines.
• Ability to self-manage
• Monitor and manage work queues, ensuring tasks are completed efficiently and accurately.
• Follow established processes and procedures while identifying opportunities for improvement.
• Ensure a high level of accuracy in all work completed.
• Identify and rectify errors before they impact clients, colleagues, or business processes.
• Keep abreast of MMH product and legislation changes in order to effectively and accurately assist with client queries.
• Seek clarification when information, instructions, or requirements are unclear.
• Build and maintain relationships with clients and stakeholders to ensure a smart client experience.
• Escalate issues, risks, or concerns appropriately and timeously.
• Ensure a clear understanding of priorities and expectations.
• Manage multiple tasks and competing priorities effectively.
• Demonstrate strong planning and organizational skills.
• Work efficiently under pressure and within deadlines.
• Take ownership of responsibilities and outcomes.
• Maintain a proactive approach to problem-solving.
• Demonstrate flexibility by supporting various functions within the team when required.
• Contribute positively to team goals and objectives.
• Foster a collaborative and supportive working environment.
• Provide first time resolution to clients on queries via e-mail and telephonic.
• Assist clients efficiently with their requests through displaying the Momentum Metropolitan values enabling client retention and satisfaction.
• Process, monitor and manage specialized retirement processes.

Competencies

• Attention to detail.
• Customer orientation.
• Communication skills.
• Planning / Organising / execution of specialised processes.
• Self-management.

Closing Date

• 2026/09/30