Client Service Administrator: Indexing (Temporary)
Momentum Metropolitan Holdings Limited · Centurion, Gauteng
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- Accurately and effectively analyse and review incoming correspondence and documents and create and allocate appropriate workflow task on the workflow system withing the service level agreement.
Requirements
Experience and Qualifications
- Matric qualification or equivalent
- At least 1 year administration and data capturing experience in an insurance environment
- Intermediate Microsoft Excel skills
- Employee benefits experience will be an advantage
Duties & Responsibilities
The incumbent will be co-responsible for the following
- Data capturing in respect of documents and correspondence.
- Respond to and resolve basic enquiries within agreed service level agreement.
- Redirect emails meant for other areas to the appropriate individual/mailbox.
- Familiarise self with the various areas within Momentum Corporate in order to gain knowledge of where enquiries should be directed to, if required.
- Ensuring a high level of customer service when liaising with stakeholders.
- Provide support to the front-line team with inbound calls, answer emails, and attend to the walk-in clients when required.
- Ensuring that the principles and outcomes of TCF Treating Customers Fairly are practiced and achieved in all duties performed and services provided to all stakeholders.
Competencies
- Attention to detail
- Time management skills
- Communication skills
- Planning skills
- Interpersonal skills
Closing Date
- 2026/10/24