Client Insights / Mystery Shopper
SydSen Recruit · Gauteng
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Start free — we apply for you →Key Responsibilities
- Conduct mystery shopping visits at automotive dealerships
- Assess customer service, sales approach and dealership experience
- Evaluate staff professionalism, product knowledge and responsiveness
- Observe and report on dealership processes and standards
- Complete detailed reports following each visit
- Provide clear and objective client insights
- Identify areas of excellence and opportunities for improvement
- Travel to various dealership locations across Gauteng
Requirements
- Previous experience in customer service, automotive sales, retail, research or mystery shopping advantageous
- Strong observation and attention to detail
- Excellent written and verbal communication skills
- Professional and discreet approach
- Able to provide accurate and unbiased feedback
- Strong report-writing and administrative skills
- Valid driver's licence and own reliable transport essential
- Willing and able to travel throughout Gauteng
- Flexible availability