Client Information Clerk Level 5
Gauteng Department of Health · Gauteng
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- Grade 12 Certificate, computer literacy with two years hospital environment experience. Helpdesk/ Service Desk/ Call Centre experience will be an added advantage.
- Good telephone etiquette, communication skills, interpersonal skills and multilingual. Ability to work under pressure. Be able to work shifts also during public holidays, weekends and days and nights.
Duties
- Handling incoming and outgoing calls. Answer general enquiries. Keep record of Private calls received and send them to HR for billing and convey messages appropriately to destination. Update Departmental telephone directory regularly, distribution and transfer of telephone calls. Assisting with costing of private calls.
- Reporting of faulty telephone lines and update repairs register. Answer general enquiries regarding Hospital client and staff. Manage and print accounts for officials and other stakeholders within the Hospital. Proper handling of switchboard equipment. Check failing telephone instrument in various Department and replace where possible.
- Must be able to work with P.A Public Address system, sms Messaging and Telephone management system. Prepared to work shifts, public holiday and weekends. Perform other tasks that may be delegated to you by supervisor. Adherence to Batho Pele principles and Quality priorities.
Closing Date : 04-09-2026