Client Experience Coordinator

Unique Personnel boasts over 50 years (established in 1970) of personnel and staffing experience, so it's not surprising that even though our main focus has been providing on South African Staffing Solutions, we now recruit internationally for over 5000 clients

Duties & Responsibilities

Role Overview

• The Client Experience Coordinator is the first point of contact for the company and responsible for creating a professional, welcoming, and seamless experience for all visitors, clients, and internal staff.

• This role combines front-of-house duties, administrative support, and client care to ensure a positive and efficient office environment.

Key Responsibilities

• Front-of-House & Client Care

• Welcome and greet clients and visitors in a warm, professional manner

• Escort clients to meeting rooms and ensure they are comfortable

• Offer refreshments (tea/coffee/water) and maintain a hospitable environment

• Ensure reception and meeting areas are clean, organized, and presentable.

Communication & Switchboard Support

• Answer incoming calls professionally and direct them appropriately

• Take accurate messages and ensure timely follow-up

• Provide backup support for switchboard operations.

Administrative Support

• Assist managers with basic administrative tasks when required

• Manage meeting room bookings and schedules

• Coordinate small office tasks (couriers, deliveries, basic supplies)

Client Experience & Well-being

• Create a calm, welcoming atmosphere for clients and staff

• Anticipate client needs and proactively assist

• Support managers by ensuring clients feel comfortable and well taken care of.

Desired Experience & Qualification

Skills & Requirements

• Strong interpersonal and communication skills

• Professional appearance and demeanour

• Ability to multitask and stay organised

• Friendly, calm, and service-oriented personality

• Basic admin and telephone handling skills