Client Care Graduate

South African citizen with a valid South African Identity document. Office Administration Diploma (NQF 6) Passion for public service and an interest/desire to work in the Financial Sector. Strong academic background. Must be able to work in a stressful environment, willing to learn and work extra hours. Energetic, self-driven and deadline-driven. Must be computer literate. Key Performance Areas: Register new complaints. Assess whether a complaint falls within jurisdiction in terms of the FAIS Act or the Assist and guide complainants in whether their complaint falls within the jurisdiction of the Extract the essence of the complaint from available information provided and request additional information where required. Refer complaints that do not fall within the jurisdiction of the FAIS Act and FSOS Act to other relevant entities. Liaise with complainants and financial service providers Other Key Competencies: The candidate must demonstrate the following skills: People management, presentation skills, problem-solving, interpersonal and conflict management skills, in-depth knowledge of the Human Resource value chain, the ability to perform consistently under pressure, and be team-oriented. Preference will be given to the black female designated group and people living with disabilities, to advance the achievement of the office’s EE targets. Please note that correspondence will only be entered into with shortlisted candidates, and FAIS OMBUD reserves the right not to appoint if a suitable candidate is not identified. Recommended candidates will be required to undergo a comprehensive background check, which may include security screening, psychometric testing, and verification of credentials Interested applicants can apply for the position at https://faisombudjobs.mcidirecthire.com/ by 25 September 2026. Inquiries may be directed to Ms. Gontse Setseta at 012 762 5000.