Client Care Graduate

Roll out of the Programme

• Recommended candidates will be given an opportunity to learn under a dedicated mentor. The Graduate will be assigned to the Client Care Department and exposed to various competency-based training.

Benefits of the programme

• Exposure to working in a target-driven environment on complaints received by the public against financial service providers and to move same towards a resolution in a procedurally fair, informal, economical and expeditious manner.
• Working in a team of experienced lawyers, financial planners, Investigators and negotiators.
• Opportunity to be part of an established statutory office and a Mentorship Programme.

Requirements

• South African citizen with a valid South African Identity document.
• Office Administration Diploma NQF 6
• Passion for public service and an interest/desire to work in the Financial Sector.
• Strong academic background.
• Must be able to work in a stressful environment, willing to learn and work extra hours.
• Energetic, self-driven and deadline-driven.
• Must be computer literate.

Key Performance Areas

• Register new complaints.
• Assess whether a complaint falls within jurisdiction in terms of the FAIS Act or the
• Assist and guide complainants in whether their complaint falls within the jurisdiction of the
• Extract the essence of the complaint from available information provided and request additional information where required.
• Refer complaints that do not fall within the jurisdiction of the FAIS Act and FSOS Act to other relevant entities.
• Liaise with complainants and financial service providers

Other Key Competencies

• The candidate must demonstrate the following skills: People management, presentation skills, problem-solving, interpersonal and conflict management skills, in-depth knowledge of the Human Resource value chain, the ability to perform consistently under pressure, and be team-oriented.
• Preference will be given to the black female designated group and people living with disabilities, to advance the achievement of the office's EE targets.
• Please note that correspondence will only be entered into with shortlisted candidates, and FAIS OMBUD reserves the right not to appoint if a suitable candidate is not identified.
• Recommended candidates will be required to undergo a comprehensive background check, which may include security screening, psychometric testing, and verification of credentials