Client Care Administrator

Introduction

We are seeking a friendly, organised, and customer-focused Client Care Administrator to join our client in the swimming school sector.

The ideal candidate will be the first point of contact for clients, providing excellent customer service while ensuring the smooth running of daily administrative and booking activities.

Duties & Responsibilities

• Answer incoming telephone calls and respond to client enquiries professionally and efficiently.

• Assist clients with class bookings, scheduling, changes, and general queries.

• Provide information regarding swimming lessons, class availability, and programmes.

• Manage client communication via telephone, email, and other communication channels.

• Send invoices to clients and follow up on outstanding payments.

• Maintain accurate client records, booking details, and administrative documentation.

• Assist with general administrative duties and support the day-to-day operations of the swimming school.

• Build positive relationships with clients and ensure a high standard of customer care.

Desired Experience & Qualification

• Matric

• 2 years experience

• Own vehicle

• Previous experience in customer service, reception, or administration.

• Excellent telephone manner and communication skills.

• Strong organisational skills and attention to detail.

• Good computer skills and confidence using email, booking systems, and administrative software.

• Ability to multitask, prioritise tasks, and work efficiently in a busy environment.

• A friendly, patient, and professional approach when dealing with clients.

• Reliable, proactive, and able to work independently as well as part of a team

Working Hours

Monday to Friday - 09:00 to 18:00

Saturdays - 08:00 to 13:00

Package & Remuneration

R12 000 CTC to R18 000 CTC per month based on experience and qualifications