Clerk: Customs Entry | Greendoor

Job Context

The Customs Clerk is responsible for managing and coordinating customs and logistics documentation to ensure compliant and efficient movement of trucks across borders. The role supports both outbound and inbound processes through documentation preparation, uploading, and communication with relevant teams and systems .

Key Performance Areas

Documentation and System Management

Apply for Certificates of Destination (COD) on Transcom for DRC-bound trucks.

Prepare Freight Statements (FS) for outbound trucks.

Upload CODs, FSs, and other relevant documents to MagicEye for tracking and record-keeping.

Clear COD invoices and liaise with Finance for payment and reconciliation.

Southbound Coordination and Pre-Alerts

Send pre-alerts for inbound trucks (from DRC/Zambia) to receiving teams.

Upload southbound documentation (e.g., delivery notes, customs papers) on MagicEye .

Maintain accurate and up-to-date digital records of cross-border documentation.

Support, Liaison and Query Resolution

Liaise with controllers to confirm and communicate correct offloading points for trucks.

Investigate and resolve documentation errors and queries from internal and external stakeholders.

Escalate issues that may delay clearance or delivery.

• This role is critical in supporting the legal movement of trucks across borders, especially into and out of the DRC and Zambia. It ensures all documentation is submitted , filed, and communicated accurately and in time to avoid delays and penalties

Qualification required

• Grade 12

Skills and experience required

• 1-3 Years experience in customs, logistics , or cross-border documentation

• Experience with cross-border transport documentation preferred

• Strong attention to detail and documentation accuracy

• Effective communication and coordination skills

• Proficiency in Microsoft Office (Excel, Outlook)

• Ability to work under pressure and meet deadline