Claims Team Manager

What will you do?

• At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.
• Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.
• We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.
• Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

What will make you successful in this role?

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4
• BCom Degree Optional

Minimum Experience Required

• 3 years short term insurance experience
• 3 years Claims experience
• 1 year Supervisory/Management experience

Key Responsibilities

Operational & Performance Management

• Lead and manage the claims team and dashboards to achieve operational targets and service level agreements SLAs.
• Monitor the team's accuracy and efficiency in processing claims across all business lines.
• Ensure timely and accurate settlement of claims in accordance with company policy and regulatory guidelines.
• Monitor daily performance statistics and workforce management.
• Handle daily claims focus, task distribution, and work allocations.
• Assist clients with escalated queries and ensure suitable resolution.
• Complete people management tasks accurately and timeously.
• Provide regular coaching and conduct performance reviews.
• Drive continuous process improvement to enhance efficiency and customer satisfaction.

People & Team Management

• Foster participative leadership and strong communication within the team.
• Support skills development through coaching, mentoring, and peer-to-peer learning.
• Ensure effective onboarding and integration of new employees.
• Collaborate with other departments to ensure seamless claims handling and positive client outcomes.
• People and Team Management
• Ensuring participative leadership and strong communication within the team
• Coaching and peer to peer learning
• Developing of all employees and ensuring smooth on boarding for new employees.
• Collaborate with other departments to ensure seamless claims handling.

Essential Attributes

• Leadership & Team Management: Ability to inspire, develop, and guide team members to meet goals.
• Claims Knowledge: Strong technical expertise in motor insurance claims, including fault and non-fault handling.
• Communication Skills: Clear and confident communicator, both verbally and in writing.
• Customer Focus: Commitment to delivering a positive claims experience and resolving issues efficiently.
• Decision-Making: Capable of making sound, timely decisions with balanced risk awareness.
• Analytical Thinking: Ability to interpret data, identify trends, and implement data-driven improvements.
• Adaptability: Comfortable working in a fast-paced environment with evolving priorities.
• Compliance Awareness: Thorough understanding of industry regulations and adherence to standards