Claims Investigator (CPT)

Purpose of the Role

• Up for a new challenge, feel you can make a difference? The Claims Department is looking for enthusiastic Individual who would like to join the MiWay Claims Investigations Team in 2026 as, Claims Investigator based in Cape Town

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4
• Tertiary qualification will be an added advantage.

General Experience

• Minimum 3 years Claims Investigations experience, more specifically Accident claims
• Any field investigations experience, e.g from law enforcement agencies, etc.
• Experience in Personal lines and commercial products essential.
• Solid understanding of claims systems and claims procedures: inclusive of claims, investigations, and legal department processes

Deliverables include, but will not be limited to;

• Own vehicle and valid South African driver's license.
• Validating claims by meeting with clients, Brokers, SAPS officials, tracing witnesses compiling investigations report on the work done in line with Miway Claims Philosophy.
• Managing validations of Accident claims and other skill sets when required.
• Reaching company goals and targets set for the Commercial and Personal line Investigations department.
• Administering assigned claims and set tasks.
• Managing client and broker expectation.
• Knowledgeable on Broker procedures.
• Maintaining set timelines on the processing of claims.

Competencies Required

• Must be highly proficient in dealing with clients at all levels
• Thorough knowledge of claims investigation techniques
• Excellent written and verbal communication skills
• Attention to detail
• Strong administration skills
• Self-motivated, inspire others
• Motivation and desire to excel
• Problem solving skills and solution oriented
• Flexibility
• Ability to multi-task and cope with pressure
• Ability to perform under pressure
• Meeting deadlines
• Proper time management
• Commitment to personal and team goals
• Professionalism
• Ability to apply business rules and processes
• Excellent interviewing skills
• Provide technical guidance to team members